Canonical: https://uhl-services.ch/en/offers/managed-care/
Language: en
Format: public page content, generated from HTML

# Managed application care with one accountable team

Focus on your business while we coordinate the application work behind it. One team connects development, deployment, maintenance and the next improvement.

## One contact, clear responsibilities

Our concierge approach means you bring the business need to one team. We coordinate the technical work and keep ownership visible. It is not a claim of unlimited support or a substitute for an agreed service scope.

## Agree what is managed

An engagement defines the applications, environments and operational responsibilities we take on.

- Updates, compatibility reviews and planned application changes.

- Managed deployment, staging checks and release coordination.

- Backup arrangements, restore responsibilities and recovery expectations.

- Monitoring, incident triage and provider coordination within agreed coverage.

- A prioritised improvement backlog and a record of completed work.

## Built around your existing system

We support WordPress and WooCommerce websites, MedusaJS commerce, integrations and self-hosted business tools. An initial review checks access, current ownership and the work required before ongoing care begins.

## Evidence from continuing relationships

Our [Tabaklädeli relationship](https://uhl-services.ch/en/projects/tabaklaedeli/) dates to 2014. [Garage Allstars](https://uhl-services.ch/en/projects/garage-allstars/) illustrates development and website migration. The project pages distinguish delivered work, ongoing work and future proposals.

## Choose the next step, without a forced rebuild

We assess your current setup and propose a manageable first scope. Support hours, response expectations, external provider costs and exclusions are agreed in writing. Infrastructure engineering can be coordinated with [UHL Cloud](https://uhl.cloud/en/).

## Frequently asked questions

### Does managed care include round-the-clock support?

Only if this is explicitly agreed for the engagement. The support schedule, response expectations and escalation path are defined before service starts.

### Can you take over a site built by another team?

Yes, subject to an initial review of the application, access, dependencies and existing provider responsibilities. We identify any prerequisite work before agreeing ongoing care.

## Continue exploring

- [IT consultancy & managed services](https://uhl-services.ch/en/it-consultancy/)

- [WordPress development](https://uhl-services.ch/en/wordpress/)

- [Self-hosted platforms](https://uhl-services.ch/en/self-hosted/)

- [Tabaklaedeli](https://uhl-services.ch/en/projects/tabaklaedeli/)

## Let’s discuss your project.

[Talk to UHL](https://uhl-services.ch/en/contact/)